My Experience with Throwed Rolls

A few weeks back I was in Missouri visiting with a client. We were discussing places to eat.

“We gotta go to Lambert’s.”

“What’s Lambert’s?”

“It is the home of the Throwed Roll.”

“OK”

This wasn’t my video… I took it off of youtube, but you’ll get the feel.

Apparently there are three locations, but we were going to the original.

Their Motto: We hope you come hungry, leave full, and hopefully have a laugh or two!”

It was definitely an experience. You just have to check out some of the “fun facts” to understand a little more about the place.

The place was very friendly. The food came in only one size –> Huge

But, you could tell that it wasn’t ALL about the food. You could tell that you the customer were the most important. And that follows Lambert’s 13 Golden Rules:

  1. As the Bible says, “Do unto others as you would have them do unto you.
  2. “Always offer our guest at least one service they can’t receive anywhere else.”
  3. “You, our guest, are very important, you are the reason we are here! THANK YOU!”
  4. “We need you, our guest, much more than we need ourselves.”
  5. “You, our guest, are always right.”
  6. “It’s our job to take care of you, if we don’t someone else will.”
  7. “If we make a mistake, we will correct it immediately!”
  8. “Our simple but powerful rule: Always give you, our guest, more than you expect to get.”
  9. “You are our guest; guests in our home, not clients or customers, but guests.”
  10. “Good enough for some is not good enough for us.”
  11. “The difference between ordinary and extra-ordinary, is: give that little extra.”
  12. “Quality rather than quantity matters, we offer BOTH.”
  13. “We do simple things, but in exceptional ways!”

 

 

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